Fleet CCTV and Security LTD

Premium CCTV and Security Solutions

Privacy Policy

Fleet CCTV & Security LTD
Registered in England and Wales
Company Number: 08658153
Registered Office: 27 Dragons Way, Church Crookham, Fleet, Hampshire, GU52 8DS
Contact: 01252 722072

Last updated: 27 July 2025

1. Introduction

Fleet CCTV & Security LTD (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, purchasing products, or visiting our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect and process the following types of personal information:

a. Information you provide directly

  • Name, address, and contact details (phone number, email)
  • Business or company details (where applicable)
  • Installation site information
  • Payment or billing details
  • Correspondence or enquiry details

b. Information collected automatically

  • IP address, browser type, and usage data when visiting our website
  • CCTV system data or site information where we install or maintain security systems

c. Information from third parties

  • Credit or reference checks (for commercial clients)
  • Product warranty registration data
  • Monitoring partners or service providers (if applicable)

3. How We Use Your Information

We use your information to:

  • Process product orders, installations, and maintenance contracts
  • Provide aftercare, support, and warranty services
  • Communicate with you about orders, appointments, and technical updates
  • Maintain internal records and comply with legal obligations
  • Improve our products and services
  • Send occasional marketing communications (with your consent)

4. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

  • Contractual necessity: To perform a contract with you
  • Legal obligation: To comply with legal or regulatory requirements
  • Legitimate interests: For business operations, fraud prevention, and service improvement
  • Consent: For marketing or promotional communications

You may withdraw consent for marketing at any time by contacting us at sales@fleetcctv.com.

5. Data Storage and Security

We take appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Data is stored on secure UK-based servers or reputable third-party systems that comply with UK GDPR.

Access to data is restricted to authorised employees and contractors only.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes it was collected for,
  • Meet legal or accounting requirements, or
  • Support ongoing maintenance or warranty agreements.

Typically, we retain customer records for up to 7 years after completion of work unless otherwise required by law.

7. Sharing Your Information

We do not sell or rent your personal data.
We may share information only with:

  • Trusted suppliers or subcontractors involved in fulfilling your order or installation
  • Payment processors and accounting services
  • Law enforcement or regulatory bodies when legally required
  • Monitoring or maintenance partners (if applicable)

All third parties are required to handle your data securely and only use it for the purpose intended.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access a copy of your personal data (Subject Access Request)
  • Request correction or deletion of your information
  • Object to or restrict processing in certain circumstances
  • Withdraw consent where processing is based on consent
  • Data portability (to transfer your information to another provider)

To exercise any of these rights, please contact us at:
📧 sales@fleetcctv.com

We will respond within one month of receiving your request.

9. Cookies and Website Tracking

Our website may use cookies to:

  • Improve functionality and performance
  • Analyse usage patterns and visitor behaviour
  • Remember user preferences

You can manage or disable cookies in your browser settings. For more details, please refer to our Cookie Policy (if applicable).

10. International Data Transfers

We primarily store and process data within the United Kingdom.
If we transfer data outside the UK (e.g., to cloud storage providers), we ensure it is protected through appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices.
The latest version will always be available on our website, with the revision date clearly shown.

12. Contact and Complaints

If you have any questions or concerns about this policy or our handling of your data, please contact:

Fleet CCTV & Security LTD
Email: sales@fleetcctv.com
Phone: 01252 722072
Address: Unit 7, Abbey Business Park, Monks Walk, Farnham, GU9 8HT

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.m, GU9 8HT